Butterfly Wings N` Wishes is dedicated to your positive experience. We have listed our sales policies here to make things easy for you, but if at any point you are concerned about your order please contact us directly by phone:
LIVING SCIENCE PROJECTS:
Our living science kits and live animal classroom projects are replacement only; sorry, we do not currently offer refunds on living animals. Keep in mind that you are dealing with live insects. Nature is not perfect; in the wild, survival rates would naturally be very low, with only around 5% of butterflies surviving to adulthood. In captivity, you should expect a much higher rate of 70%-90% survival for your project, given optimal conditions. Please incorporate these statistics into your lesson plan, read and follow our instructions carefully, and never assign a single insect to a single participant, as some of them will not make it, and we cannot guarantee a solitary insect. It is always ideal to observe insects as a population.
Please review your invoice carefully to ensure there are no mistakes in the information we have for you. Ensure your order has been translated correctly!
Once you have placed your order, you will receive an emailed confirmation within 1-4 days; this is your opportunity to review your shipping information. Butterfly Wings N' Wishes cannot be held responsible for shipment delay or failure due to having been provided with incorrect information on the invoice. Please check everything carefully, to ensure your details are correct! These little living animals are important, and they need to get to the right place on time. We double-check everything as carefully as we can, but when we have higher than usual order volumes, we rely on you to provide the correct information. If any of your information is in error or missing, we will not ship. If your order is delivered to an incorrect location or is returned to us due to these issues, you will be charged an adjustment fee for reshipping/address correction. We cannot pause the life cycle of an animal, nor can we replace them if they are damaged, disrupted or hurt because of negligence. We are not going to put our animals at undue risk: thank you for your understanding on this.
Sorry, no refunds; replacement only. Due to the delicate nature of these living creatures, we cannot guarantee a 100% survival rate. Nature is not perfect; in the wild, survival rates would naturally be very low, with only around 5% of butterflies surviving to adulthood. We cannot assume all will survive, and in proper laboratory conditions we can expect a survival rate of 70%-90%. Please incorporate these statistics into your lesson plan, and never assign a single caterpillar to a single participant. It is best to observe insects as a population. For unusually high larvae losses (over 40%-50%), we are happy to offer a full replacement of your kit at no extra charge if reported to us within 30 days of receipt of shipment, and providing evidence that the losses are not due to improper handling or sanitation protocol. Typically, we replace kits in-season, so that the experience of your study group (the kids) is not diminished. Please see our Larvae Replacement Policy (included in your instructions) for detailed information on how to do this, and contact us at the first sign of any trouble! If you think something is amiss, let us know sooner rather than later so we can get a replacement to you as quickly as possible.
We do not guarantee larvae for live release events; because their emergence rate as adults can vary by up to a week, timing a purchase of larvae to release them as adults at your memorial or wedding is not something we recommend, as it is hard to get the timing right. We do not guarantee this and it would be at consumer`s risk. We always recommend buying the adults directly, so that you are not disappointed on your special day.
Please be aware that mantis ootheca are NOT guaranteed. Mantis ootheca may take up to 10 weeks to hatch, although a typical hatch time is between the 2 and 5 week mark. Female mantis will lay ootheca whether they are fertilized or not, and there is no way for us to tell if they are going to be viable (fertilized). It is normal for around 5% of ootheca to be infertile, and we have no way of guaranteeing success rates once environmental variables are introduced.
Adult butterflies are guaranteed during shipping. Make sure you tell us when your event is, so that we can plan shipping with enough lead time to ensure they arrive to you in advance! We maintain a high standard of quality and only ship our healthiest individuals, and all of your butterflies should arrive perfectly fine on priority-overnight (1-2 days) delivery. On rare occasions a butterfly will pass away before the point of release from reasons we were unable to diagnose. To accommodate this, we always include extra butterflies with your order - 10% on top of what you ordered. Please notify us immediately if you find that some of your butterflies were not alive: we care a lot about these little creature and appreciate all information available.
Bees, fruit flies, isopods, worms, and other living science kits are a one-time purchase and are not typically guaranteed. Once the kits are delivered (our shipping is always guaranteed) the welfare of the organisms is in the hands of the customer. We will provide you will full instructions on the husbandry, feeding and care of these animals, so please be sure to read those carefully. However, if something does go wrong, contact us immediately as we will help in any way we can. We want the best for our animals and are anxious to help them thrive. In the event that you are no longer happy with your animals, please contact us to return them to where they are safe. Under no conditions should any of these animals be released.
If you would like to cancel your order, move the shipping date, or alter your order, you must notify our office at least 24 hours in advance or the cost of product and shipping will still apply. Please phone us directly, or write us an email and title it "CANCELING ORDER #(your invoice)". Your order will not be considered formally cancelled until you have received confirmation from our office.
By agreeing to do business with us you hereby agree to abide by all terms and conditions as presented by Butterfly Wings N' Wishes Ltd. as listed here or on our warranty policy.
-Maximum 30 attendees. Firm. This is for the safety of the attendees and the safety of our animals. Additional attendees may be turned away, or if we require your group to be split and rescheduled, you will be charged for a second presentation. This number DOES include adults who are actively participating in the class, though may not include adults who are monitoring, or aides.
-Presentations are one hour long, and are priced per hour.
-Presentations OUTSIDE the Edmonton Area are subject to a $0.60 per kilometer mileage/accommodation/animal care and management fee. We can divide these fees between multiple locations, so if you are in a remote location, it is a great idea to bundle presentations with nearby facilities to share costs.
-We do require a closed room for bugs and butterflies. This presentation is NOT appropriate for a gym or larger space wherein the doors cannot be sealed. None of our programs are appropriate outside.
-A presentation includes 7-10 animals (excepting Wetland Workshops, which has more) and will take our speaker only a few minutes to set up. All animals are from our federally approved laboratory facility in southeast Edmonton, and we hold permitting where required under CFIA regulation for potential plant pests.
-Specialty animals can be requested on a first-come, first serve basis (if you, for instance, would like a special snake guest star with your bugs & butterflies presentation, or are specifically interested in turtles, amphibians, arachnids, etc).
-Our presenters all hold up-to-date security clearance for schools, and their expertise may range from early-education, special needs, or higher educations, so if you have a special request we can often accommodate. The presenters are very adaptive and can respond well to the fast-paced learning environment of an active group.
-We are currently offering presentations in English, Spanish (Latin American), and Italian.
-Invoices are considered formal work orders. Please review your invoice carefully to ensure there are no mistakes in the information we have been given for you. Butterfly Wings N' Wishes is not responsible for performance delay or failure due to incorrect information on the invoice. Incorrect information is the most common cause of issues: please review the date, hour, type of presentation, and location to ensure that there is no margin for error.
-A contact phone number is required for the presentations staff as they come to you. Please ensure that the phone number you have given us can be used by our presenter in case of emergency.
-Our apologies, but our presenters cannot accept payment as they are often traveling far from the office and cannot normally be held responsible for collection of payment. We are happy accept credit cards over the phone, email money transfer, or cheque by mail in advance. For schools and formal institutions who would like specialty payment arrangements through their district or secretary, please let us know when you order and we will be pleased to accommodate.
-For private events, we require payment in advance of the presentation (no exceptions).
-Notification of cancellation on the part of the Client must be delivered and confirmed by our office a minimum 1 week (for schools, day cares, camps, and organized institutions of any kind) before the presentation is scheduled to begin. For birthday parties and weekend presentations, we require 48 hours cancellation notice and confirmation before the presentation is scheduled to begin.
-Failure to notify our office of a cancellation will result in the application of a cancellation fee. Cancellation fees are 50% of the total cost of the invoice.