LIVING SCIENCE PROJECTS:


Our living science kits and live animal classroom projects are replacement only, we do not offer refunds on living animals. We replace in-season providing conditions for exchange are met: if the season is over, we will offer you a credit for the following year. 

Keep in mind that you are dealing with live animals, and their needs are far more complex than might be considered initially. We expect due diligence on behalf of our customers, and we are ready with everything you need to help you get set up - both physically and mentally - for working with these living animals. Please ensure you contact us if you are confused at any point.

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  • LARVAE KITS:

Sorry, no refunds; replacement only.

Specifically on larvae losses: Due to the delicate nature of these living creatures, we cannot guarantee a 100% survival rate. Nature is not perfect; in the wild, survival rates would naturally be very low, with only around 1-5% of butterflies surviving. We cannot assume all will survive, and in proper laboratory conditions we can expect a survival rate of 70%-90%. Please incorporate these statistics into your lesson plan, and never assign a single caterpillar to a single participant. It is best to observe insects as a population. For unusually high larvae losses (over 40%-50%), we are happy to offer a full replacement of your kit at no extra charge if reported to us within 30 days of receipt of shipment, and providing evidence that the losses are not due to improper handling or sanitation protocol. Typically, we replace kits in-season, so that the experience of your study group (the kids) is not diminished.

  • Please see our Larvae Replacement Policy (included in your instructions) for detailed information on how to do this, and contact us at the first sign of any trouble! If you think something is amiss, let us know sooner rather than later so we can get a replacement to you as quickly as possible.

KIT CANCELLATIONS: to cancel your order, we need a minimum 7 business days notice to cancel your order prior to your shipping date, due to the length of time it takes to prepare a kit and breed your larvae. Cancellations of a shorter notice than that cannot be credited, and we cannot guarantee they can be moved.

Larvae for live release: We do not guarantee larvae for live release events; because their emergence rate as adults can vary by up to a week, timing a purchase of larvae to release them as adults at your memorial or wedding is not something we recommend, as it is hard to get the timing right. We do not guarantee this and it would be at consumer`s risk. We always recommend buying the adults directly, so that you are not disappointed on your special day.

General Sales Policy on larvae: we do not offer refunds on kits, but we are happy to carry a full credit forward for you into a future year providing it is cancelled in time (see above). We apologize for any inconvenience: please understand that the cost of the caterpillar kit pays for staff labor and supplies that were utilized for many months before the shipping of the kit. 


  • PRAYING MANTIS: 

Please be aware that mantis ootheca are NOT guaranteed to hatch, and we do not replace unhatched ootheca. It is normal for around 5% of them to be infertile. Mantis ootheca are also unpredictable by nature; we have seen them take anywhere between 2 days and 10 weeks to hatch, though average hatch times occur between 2 and 4 weeks. There is no way to predict any of this, and we also have no way of guaranteeing success rates once environmental variables are introduced.

Hatchling Kits: the mantis will be guaranteed to arrive alive, as will the flies. Once they are in your hands, their livelihood will be your responsibility: please take care of them! Follow the instructions closely: it will be up to you to help them thrive. Mantis require daily care, so this is a commitment you must be ready to make to them. 


  • ADULT BUTTERFLIES (LIVE RELEASE ONLY):

DEPOSIT/REFUND: All adult butterfly orders require a 50% deposit to be paid at the time of booking, to guarantee your spot. Remaining balance is due no later than 2 days prior to shipping. Deposits are non-refundable.

CANCELLATIONS: to cancel your order, we need a minimum 10 business days (2 weeks) notice to cancel your order prior to your shipping date. The deposit your placed is non-refundable. We do not refund shipped orders if weather is unsuitable for release, though if they are not able to be shipped, credits can be held for as long as needed.

Adult butterflies are guaranteed during shipping. Make sure you tell us when your event is, so that we can plan shipping with enough lead time to ensure they arrive to you in advance! We maintain a high standard of quality and only ship our healthiest individuals, and all of your butterflies should arrive perfectly fine on priority-overnight (1-2 days) delivery. On rare occasions a butterfly will pass away before the point of release from reasons we were unable to diagnose. To accommodate this, we always include extra butterflies with your order - 10% on top of what you ordered. Please notify us immediately if you find that some of your butterflies were not alive: we care a lot about these little creature and appreciate all information available.



  • OTHER LIVING SCIENCE KITS (bees, isopods, etc):

Sorry, no refunds.

Bees, fruit flies, isopods, worms, and other living science kits are a one-time purchase and are not guaranteed.  All our organisms will be delivered with detailed instructions on their husbandry, feeding and care if necessary, so please be sure to read those: you can ask for instructions in advance if you desire. Many of these animals require significant work on the part of the buyer, well past what we can provide on paper: ensure you are prepared and equipped to care for the animals you have purchased. However, if something does go wrong, contact us immediately as we will help in any way we can. We want the best for our animals and are anxious to help them thrive. In the event that you are no longer happy with your animals, please contact us to return them to where they are safe or re-home them. 

Bees Specifically:

Mason and leafcutter bees are not guaranteed, and we cannot offer refund or replacement on these delicate organisms. Be aware that the shipping times for bees are extremely unpredictable and you need to be prepared to prioritize their arrival on the shipping week you are quoted. Shipping dates are not a delivery date: the bees can arrive throughout the week because we ship them on the same day they arrive from emergence, and the exact day is up to them. We will notify you by phone call and you will receive a waybill with details from Purolator. Precise delivery times will be subject to the route plan of the shipping agent and we have no control over that. If you are purchasing bees, you are agreeing to this. 

If we identify a longer than 1.5 day window for delivering bees, we will contact you for other options as this is not safe for the bees.

Bees are unpredictable and fragile: though we can expect success rates between 60 and 90 percent, there is no way for us to control this so please be aware of risks when ordering. 


  • MODIFYING AN ORDER:

If you would like to change your shipping date or any reason, you must notify our office at least 5 fullbusiness days before your listed shipping date. Please note that evenings, weekends, and stat or civic holidays are not acceptable for notifications as we are often not available during those times. If you are facing a weekend or a long weekend, give your email or phone call extra time.

If due notice is not given, the full cost of  products and shipping will still apply. Please phone us directly, or write us an email and title it "ATTN: ORDER #(your invoice)". Your order will not be considered formally modified until you have received confirmation from our office. 

​Cancellations are on a case by case basis.


​For all emergencies, call us at 780-462-1839. Our line rings busy quite often (especially in the spring) but please leave a message! We return calls as quickly as we are humanly able. 


Butterfly Wings N` Wishes is dedicated to your positive experience. We have listed our sales policies here to make things easy for you, but if at any point you are concerned about your order please contact us by phone:

780-462-1839.


By agreeing to do business with us you hereby agree to abide by all terms and conditions as presented by Butterfly Wings N' Wishes Ltd. as listed here or on our warranty policy. ​​













OUTREACH PRESENTATIONS


  • REGULATIONS:

-Maximum 30 attendees. Firm. This is for the safety of the attendees and the safety of our animals. If there are a larger number of attendees, we may require your group to be split and rescheduled, meaning you will be charged for a second presentation. This number DOES include adults who are actively participating in the class, though it may not include adults who are monitoring, or aides, providing they are silent observers and not disturbing the animal interactions.

If you have a group that is "on the cusp," with attendees between 30-35, please declare this to us when you book: we have solutions for you.

-AGE: We absolutely do not provide programming for children under the age of 3, and 3 can be too young as well, as kids do mature at different rates.This is due to concerns regarding animal safety and content. Kids 3-4 may require each child to be closely monitored by adult attendees such as teachers or volunteers: this is a science program and interactions between animals and young attendees may be restricted if we feel the attendees do not exhibit behaviour that is safe around the animals. This is for the safety of the child and the safety of our animals. We are on the lookout for behaviours like putting hands in mouths, grabbing the animals, or not staying seated for the hour long presentation - if you think this might be the case, let us know! We have options and customization of presentations may be available, but we must be informed in advance

-LENGTH: Presentations are minimum one hour long, and are priced per hour. We can offer an additional half hour at $75.00 on top of any regular presentation: but we do not provide partial presentations, 

-ROOM REQUITEMENTS: We require a sealed room with doors that fully close for any presentations involving invertebrates (this includes classes with a mix of animals). Presentations with bugs are NOT appropriate for a gym, cooperative space (such as open-format care centers) or a larger area wherein the doors cannot be fully closed sealed. 

-Presentations more than 20 km OUTSIDE the Edmonton Area are subject to a $0.60 per kilometer mileage/accommodation/animal care and management fee. We can divide these fees between multiple locations, so if you are in a remote location, it is a great idea to bundle presentations with nearby facilities to share costs.

-Our presenters monitor interactions between the kids and the animals, but accidents do happen, and it is our job to ensure the safety of all participants. Our presenters will set boundaries as they see fit, to keep our animals safe. If you have preferred techniques for interacting with and/or communicating boundaries with the kids in your care, please let our presenter know at the beginning of your session, so that we are able to provide a line of best-fit to enrich the experience.

-NONE OF OUR PROGRAMS ARE APPROPRIATE OUTDOORS. We do not offer programs with live animals outside of a closed room. There are many factors that make this clause firm, including but not limited to:

  • stress-induced health concerns caused by exposure to outside stimuli (our outreach animals do not live outside, nor are they wild)
  •  potential spread of disease into the environment or to our animals (many of the MOST concerning diseases in amphibians and invertebrates are spread directly by humans as a result of the exotics trade)
  • risk of escape
  • risk of weather concerns

-If you are hosting a nature walk and are interested in hiring one of our specialists to take you, your friends, and your kids on it, we love this idea!! Call us right away. Prices for this are negotiable.


  • GENERAL INFO

-A presentation includes 7-10 animals (excepting Wetland Workshops, which has more) and will take our speaker only a few minutes to set up. All animals are from our federally approved laboratory facility in southeast Edmonton, and we hold permitting where required under CFIA regulation for potential plant pests.

-Specialty animals can be requested on a first-come, first serve basis (if you, for instance, would like a special snake guest star with your bugs & butterflies presentation, or are specifically interested in turtles, amphibians, arachnids, etc).

-Our presenters all hold up-to-date security clearance for schools, and their expertise may range from early-education, special needs, or higher educations, so if you have a special request we can often accommodate. The presenters are very adaptive and can respond well to the fast-paced learning environment of an active group. 

-We are currently offering presentations in English, Spanish (Latin American), and Italian. We are working on our French but not yet at a fluent level - please inquire about french-language programs :)

  • WHEN YOU BOOK:

-Invoices are considered formal work orders. Please review your invoice carefully to ensure there are no mistakes in the information we have been given for you. Butterfly Wings N' Wishes is not responsible for performance delay or failure due to incorrect information on the invoice. Incorrect information is the most common cause of issues: please review the date, hour, type of presentation, and location to ensure that there is no margin for error. 
-A contact phone number is required for the presentations staff as they come to you. Please ensure that the phone number you have given us can be used by our presenter in case of emergency.


  • PAYMENT:

-Do not pay your presenter. Our presenters are contract workers, and cannot accept payment on behalf of the office here. They are often traveling far from the laboratory for days at a time and we cannot hold them responsible for your money. 

We are happy accept:

-credit cards over the phone

-email money transfer

-cheque by mail in advance

For schools and formal institutions who would like specialty payment arrangements through their district or secretary, please let us know when you order and we will be pleased to accommodate. 

For private events, we require payment in advance of the presentation (no exceptions). 

  • CANCELLING OR MODIFYING YOUR IN-SCHOOL FIELD TRIP:

Notification of cancellation/rescheduling/etc on the part of the Client must be delivered and confirmed by our office a minimum 5 business days before the date of the presentation scheduled. Notification delivered on evenings or weekends will not be processed until the next business day; please factor that into your notification timeline.


Failure to provide our office with due notice (full 5 business days) of a cancellation will result in a cancellation fee of 50% of the total cost of your invoice. Late notice means we cannot reschedule our outreach staff and they are out of work.  100% of the cancellation fee goes directly to them.


For all emergencies, call us at 780-462-1839. Our line rings busy quite often (especially in the spring) but please leave a message! We return calls as quickly as we are humanly able.