Alberta's Environmental Educators - Since 2000
To ensure accurate delivery and for us to guarantee your order, please make sure that ALL the following information is included:
Your full name
The name of the school, facility or business location (if applicable)
Valid phone number (in case of emergency)
Physical Address (PO boxes are unacceptable)
*If you are aware that you live in a location no couriers deliver to, please contact us directly! We can find a Purolator or Fedex broker nearby who will take the parcel on your behalf.
Keep in mind that we are shipping live animals. As such, our shipping requirements may be different from what you are used to. Ensure you read the entirety of our shipping policy before you order.
Please be aware that we cannot ship to a PO box.
OUR GUARANTEED SHIPPING
Butterfly Wings N' Wishes Ltd will guarantee live animals throughout shipping as long as shipping losses are reported within 24 hours of receiving your parcel. It is important that the information you have provided is correct on your invoice; please review all paperwork to ensure accurate delivery.
Some exceptions may apply; please review the following:
TO ENSURE GUARANTEE
Once you have placed your order, you will receive an emailed confirmation within 1-4 days; this is your opportunity to review your shipping information. Please do so carefully, to ensure we have all your details correct! These little living animals are important, and they need to get to the right place on time. Butterfly Wings N' Wishes cannot be held responsible for shipment delay or failure due to incorrect information on the invoice. We check everything as carefully as we can, but when we have higher than usual order volumes, mistakes can of course slip through (we`re all human after all!).
HOW WE SHIP
- Orders are shipped on Mondays, with the exception of live adult butterflies for special events (these are shipped directly in advance of your event). We do not offer shipping on other days of the week for most products.
- We ship priority overnight with Fedex, Purolator, or UPS depending on the location of the recipient. Shipping times vary depending on the courier, so we select the quickest on a case-by-case basis to ensure efficiency. All orders are shipped priority overnight, and in most cases will arrive within 1-2 business days, depending on your location in Canada. If you are located in a particularly remote region, it may take an extra business day or so (review the following)
-Combination shipping is available at no extra cost for multiple orders going to the same destination on the same date. Just let us know!
- Live animals are shipped weather permitting. Should the temperatures be on the cooler or warmer side, we will take measures to ensure your animals are appropriately cared for.
Calgary, Winnipeg, Regina, Vancouver, Toronto, Montreal and other major Canadian cities : next day (via air express)
Locations in The Yukon, NWT, Nunavut, Nova Scotia, New Brunswick, PEI: 2-3 business days
Smaller Canadian towns outside of metropolitan regions: 2-3 business days
Edmonton: same day via private courier car.
Shipping in Edmonton: $15.00
Shipping within Alberta: $25.00
Shipping elsewhere in Canada: Starting at $35.00 (prices will be quoted by your postal code)
We do not currently offer shipping outside of Canada.
Please note that if the weather is particularly cold, or if you are requesting a live product out of season, we may need to include a heat pack. Heat packs are 5.00 apiece, and we only include them if temperatures will be lower than the animals can tolerate.
CANCELLING YOUR ORDER / CHANGING YOUR SHIP DATE:
If you would like to cancel your order, move the shipping date, or otherwise change your order, you must notify our office at least 24 hours in advance of the ship date. Otherwise, the cost of product and shipping will still apply, as well as any further shipping charges for later dates. To cancel or change an order:
THE FINE PRINT:
We cannot guarantee shipping without all correct information being included. Phone numbers are especially important, because if something goes wrong with your order, we will need to be able to contact you immediately. If one or more information fields are inaccurate, our couriers may be delayed or prevented from delivering your order: missing information slows the drivers down. In such cases, the following may apply:
The welfare of our animals is of utmost importance and we consider their safe handling a priority.