To ensure accurate delivery and for us to guarantee your order, please make sure that ALL the following information is included:


Your full name 
The name of the school, facility or business location (if applicable)
Valid phone number (in case of emergency)
Valid Email
Physical Address (PO boxes are unacceptable)

*If you are aware that you live in a location no couriers deliver to, please contact us directly! We can find a Purolator or Fedex broker nearby who will take the parcel on your behalf. 

Keep in mind that we are shipping live animals. As such, our shipping requirements may be different from what you are used to. Ensure you read the entirety of our shipping policy before you order.

Please be aware that we cannot ship to a PO box. 


OUR GUARANTEE:

Butterfly Wings N' Wishes Ltd will guarantee live animals throughout shipping as long as shipping losses are reported within 24 hours of receiving your parcel. It is important that the information you have provided is correct on your invoice; please review all paperwork to ensure accurate delivery.

Some exceptions may apply; please review the following: 


TO ENSURE DELIVERY:
Once you have placed your order, you will receive an emailed confirmation within 1-4 days; this is your opportunity to review your shipping information.

Butterfly Wings N' Wishes cannot be held responsible for shipment delay or failure due to having been provided with incorrect information on the invoice.

Please check everything carefully, to ensure your details are correct! These little living animals are important, and they need to get to the right place on time. We check everything as carefully as we can, but when we have higher than usual order volumes, we rely on you to provide the correct information.

​ If any of your information is incorrect or missing, we will not ship. If your order is delivered to an incorrect location or is returned to us due to these issues, you will be charged an adjustment fee for reshipping/address correction.

We cannot pause the life cycle of an animal, nor can we replace them if they are damaged or hurt because of negligence. We are not going to put our animals at undue risk: thank you for your understanding of this. 


















HOW WE SHIP LIVE ANIMALS:

-We do not take this lightly. Our animal's health is of utmost priority. We ship animals as quickly as possible, to limit the amount of time they spend in transit. We use only trusted couriers, and because of the expedited nature of the order, prices can be higher than you may be used to.  

Orders are shipped on Mondays, with the exception of live adult butterflies for special events (these are shipped directly in advance of your event). We do not offer shipping on other days of the week for most products. 

- For locations outside of Edmonton, we ship priority overnight with Fedex or Purolator depending on the location of the recipient. Shipping times vary depending on the courier, so we select the quickest on a case-by-case basis to ensure efficiency. All orders are shipped priority overnight, and in most cases will arrive within 1-2 business days, depending on your location in Canada. If you are located in a particularly remote region, it may take an extra business day or so (review the following).

-For Edmonton shipping, we use a private courier service called Firestar. Your order will be hand-delivered by one of our trusted private drivers. 

-Combination shipping is available at no extra cost for multiple orders going to the same destination on the same date. Just let us know!

- Live animals are shipped weather permitting. Should the temperatures be on the cooler or warmer side, we will take measures to ensure your animals are appropriately cared for. 


DELIVERY TIMES:

Calgary, Winnipeg, Regina, Vancouver, Toronto, Montreal and other major Canadian cities :           next day (via air express)

Locations in The Yukon, NWT, Nunavut, Nova Scotia, New Brunswick, PEI:                                   2-3 business days

Smaller Canadian towns outside of metropolitan regions:                                                                    2-3 business days

Edmonton:                                                                                                                                             same day via private courier car. 


RATES:

Shipping in Edmonton:                               $15.00
Shipping within Alberta:                             $25.00
Shipping elsewhere in Canada:                   Starting at $35.00 (prices will be quoted by your postal code)

We do not currently offer shipping outside of Canada.


Please note that if the weather is particularly cold, or if you are requesting a live product out of season, we may need to include a heat pack. Heat packs are 5.00 apiece, and we only include them if temperatures will be lower than the animals can tolerate. 


CANCELLING YOUR ORDER / CHANGING YOUR SHIP DATE:

​If you would like to cancel your order, move the shipping date, or otherwise change your order, you must notify our office at least 24 hours in advance of the ship date. Otherwise, the cost of  product and shipping will still apply, as well as any further shipping charges for later dates. To cancel or change an order:

  • Please phone us directly at 780-462-1839 and talk directly with a team member 
  • Send an email to gloria@butterflyab.com with the title "CANCEL ORDER #(your invoice)". Your order will be considered formally cancelled when you have received confirmation from our office. 


THE FINE PRINT:

We cannot guarantee shipping without all correct information being included. Phone numbers are especially important, because if something goes wrong with your order, we will need to be able to contact you immediately. If one or more information fields are inaccurate, our couriers may be delayed or prevented from delivering your order: missing information slows the drivers down. In such cases, the following may apply:

  • Application of adjustment fees if your order is delivered to the wrong location
  • Application of reship fees should your order need to be reshipped to you/a new order sent out in replacement


The welfare of our animals is of utmost importance and we consider their safe handling a priority.