Our "Arrive Alive" Policy
Providing the information on the invoice is correct, we guarantee that the animals will arrive alive. If this was not the case:
Exceptions include error, loss, or delay due to inaccuracies on the invoice, not opening the order immediately, or leaving it too long for pickup.
The Fine Print:
We really can't emphasize it enough: it's critical you give us the right information for shipping.
This is not a toy picked off a shelf that can sit in a depot for weeks. These animals are extremely fragile and timely: accurate delivery is of utmost importance. We have no way of knowing if the information we have been given for you is correct: so the information on the invoice and it's accuracy is your responsibility to review.
If one or more information fields on the invoice are inaccurate or missing you can expect the following outcomes
We do not offer refunds or credits for shipping failures or other issues due to negligence on the part of the customer.
1) Place Your Order
Please provide us with:
If you order in peak season (March-May), be aware we cannot guarantee the availability of advertised ship dates, as they can sell out very suddenly based on online order volume.
To prevent this, place your preorder before peak season.
We ship live animals. This means our requirements and policies will be different from what you are used to. We take the wellbeing of our animals extremely seriously.
Ensure you also read the sales Terms and Conditions before you order.
Below are some critical details for you to know.
Scroll down for prices.
There are three steps to every shipment:
1) Place your order (by phone, email, or through the online store)
2) We will provide you with a formal invoice & shipping confirmation (using the info we received)
3) Review your invoice to ensure accuracy. This is your chance to correct mistakes.
Why so expensive?
We ship fast and gentle, which isn't cheap.
You`re paying for speed and careful handling of living beings: any less, and the well-being of the animals is at risk.
Cancelling your Order/
Changing your Shipping Date/Address:
If you would like to move the shipping date: please must notify us at least 5 business days before your previous shipping date. Evenings, weekends, and holidays are not appropriate and cannot be considered valid for notification. Please note that although we can reschedule to later dates, we cannot usually ship any earlier.
Please note that we cannot fulfill date changes in a sold out caterpillar season.
To cancel or change an order: Please contact us IMMEDIATELY if you identify a scenario that requires you to cancel your order. It is our ongoing nightmare that a live animal will arrive at a destination where there is no one to care for it.
2) Your Invoice:
If you do not receive an invoice,something has gone wrong. Check your junk folder first.
Your formal invoice is also your shipping confirmation. You will find your confirmed shipping date in the top right corner of the invoice.
Formal invoices always start with the same number as the spring we're in: IE 20 for 2020, 21 for 2021.
Notes about the online store:
Shipping too costly? Get a few friends or colleagues together, and place a group order to split the shipping! This only applies if all items are going to the same destination.
We can fit quite a few items in a box before shipping fees change (usually between 20-40 kits, depending on the kit type).
To place a group order:
-All items must be combined and submitted to us together, in a single order, with only one point of contact
-We also require a subsequent single payment.
Existing orders can be revised after they were placed by the person who placed the order.
We cannot authorize any invoice revisions by someone other than the party whose name is on the invoice.
Do not tell people they can phone us and add onto your order to get shipping discounts: we cannot authorize this. You must do it yourself.
Group shipments are subject to caterpillar availability.
Subsequent replacements and warranty claims must be reported through the original purchaser of the group order.
3) Review Your Invoice:
There is no margin for error for shipping live animals. Errors lead to:
If we receive no feedback from you, we will assume the information on the invoice is correct and ship as is.
Shipping Rates & Times
Shipping is a flat rate based on speed: our parcels must arrive in the shortest time possible to minimize stress on the animals. We ship fast and safe, and the contents are alive: prices are high.
We do not offer pickup in Edmonton.Education Station, our Edmonton retail partner, does: if you would life free pickup you must place your order through them.
All parcels are shipped priority overnight, which typically sets you with overnight delivery.
Occasional delays of a day or two occur in about 10% of orders.
Within Edmonton $15.00
Within 40 KM of Edmonton $15.00
Elsewhere in Alberta: $25.00
Shipping to other provinces: $35.00
Nova Scotia, Newfoundland & Laborador $45.00-$50.00
YT, NT, NVT $50.00 +
Orders are always shipped on the first day of a work week, unless it`s adult butterflies for release, which are shipped in advance of your event date.
We do not currently offer shipping outside of Canada.