STATEMENT: May 5, 2021
RE: Alberta School Closures
On May 4, the Alberta government announced that all schools will be moving to at-home learning for approximately 2 weeks, effective May 7. This affects several of our most popular May shipping dates for schools in our province.
We acknowledge that this is a difficult time for teachers and for students, and we’d like to support you whatever way we can. However, we do need to let you know that we are currently unable to re-schedule or postpone any kits to a later shipping date due to the gridlocked, sold out nature of this year’s caterpillar season. Caterpillars are notoriously inflexible at the best of times (you can’t press pause on a living thing), and our community of breeders is overstretched more than a typical year. At our lab, we have a weekly “caterpillar capacity,” and once it’s full, we can’t add more. All our late dates are currently full.
The one saving quality: the caterpillar project takes 3-4 weeks to complete. Providing that we are back in session on schedule (fingers crossed!), your class will be able to experience the finale of the project in person.
Here’s how it may affect you:
MAY 10 SHIP DATE: these kits will all be shipping as scheduled unless we are notified otherwise - the preparatory work for them is already complete. The caterpillars exist, the food is made, they are already sorted into cups, and these babies need homes to go to. We cannot store kits at the lab: we do not have a location for that. If you need to change your shipping address, please email us immediately with the subject line “ADDRESS CHANGE.” If it is an extreme circumstance and you need to cancel your order outright, please email us with the subject matter “CANCELLATION.”* The deadline for cancellations and address changes for this shipping date is Thursday, May 6, at 12:00 PM MST. If we do not hear from you we will assume things are ok and ship as normal.
*Cancelled orders for May 10 shipping date will still be charged full price due to the short notice. We apologize for the inconvenience. These rejected caterpillars are donated to low-income facilities and not-for-profits: they are not re-sold.
MAY 17 SHIP DATE: For this ship date, regular terms and conditions apply. If you need to change your shipping address, please email us immediately with the subject line “ADDRESS CHANGE.” If you need to cancel your order outright, please email us with the subject matter “CANCELLATION.”* The deadline for cancellations and address changes for the May 17 shipping date is Wednesday, May 12, at 12:00 PM MST.
**Cancelled orders for the May 17 shipping date can be carried forward as credits if they are paid, and we don’t have someone waiting to purchase your kit. Unpaid orders can be cancelled outright. Any rejected caterpillars are donated to low-income facilities and not-for-profits: they are not re-sold.
ONGOING SHIPPING DATES (May 25-onwards): Let’s hope we are back in session by then! If not, similar rules and timelines to the May 17 ship date will apply.
TO CONTACT US: