Update: Monday, March 23:

Phew! What a week. Last Monday seems like a lifetime ago. 


First of all, thank you EVERYONE for all of your wonderful messages and support. We were brought to tears several times this week with the outpouring of love from everyone. We definitely have the best customers, collaborators, and friends in the world and we are SO grateful to each and every one of you. 

To keep you all posted, we are still working through the cancellations/credit inquiries for caterpillars and project orders, but we're making awesome headway and at this point, we've split everyone up into categories and a lot of you have heard from us already. Please read the following if you are concerned about the status of your order:


Those of you with Caterpillar Kits/Bees/Mantis/Living Science Projects:

Schools and facilities already under closure:

  • If you fall into this category and HAVEN'T heard from us as of April 23, please reach out because we somehow missed you! Check your junk mail as well, sometimes we end up in there. Everyone in this category should have an inquiry email by now!

​​

​​Homeschools, private orders, schools in places that do not have closure notices yet (IE Nunavut, the Yukon, etc):

  • We are still working on you guys, just hang tight.
  • We did pull quite a few orders that looked like they were "for sure," aka we think we can safely ship (individuals, homes, brand new orders etc). To downgrade paperwork levels we haven't emailed you at all. SO: if you NEED to cancel, please send us an email right away to expedite cancellations.


 Outreach and In-School Field Trips:

  • Bookings prior to April 30: you should have an email already, please check your inbox or your junk folder! 
  • Bookings after May 1: just hang tight, we're working on you.  Don't worry, we won't show up at the school with a bin of animals. :) At this point we're pretty certain that outreach is a hard no for the rest of the school year due to safety, though this is breaking our hearts because outreach is the highlight of everything we do and we're going to miss the kids SO much so we're sort of... holding out hope. However, we'll be in touch with you sometime in April to assess.


​A reminder that we won't take any drastic action such as shipping OR cancelling your order until we've got a go-ahead from you. Because our project is both so meaningful to the participants yet also so fragile, we are trying not to take risks either way. 


Thank you again to everyone for your patience and consideration, you've made this awful situation so bearable.  So thank you to everyone for sharing our business, for reaching out with kind words and support, and for all of you who have spread the word of caterpillars! You are helping more than we have words to describe. 


Keep an eye on this page and our Facebook page for upcoming videos, activities, and free content! We're working on things to support all of you during this transition. 


Stay healthy!


Gloria, Corrianne and Camilla
Your BWNW Team








Monday, April 16, 2020:

Dear teachers, educators, parents and friends:


In response to the ongoing information from the federal and provincial governments, and in the interest of health of our staff and customers as we work to limit the spread of COVID-19, we have some announcements to make:

Outreach and In-School Field Trips:
We are cancelling all further outreach and in-school field trips until April 30.
Currently, we have placed a hold on in-school field trips occurring in May and June, and throughout the summer, in the hope that circumstances may change for us. These programs will be reassessed by April 30 once we know more about the state of emergency in Alberta. Please bear with us on programs after this date as we are currently overwhelmed and operating on skeleton crew for safety.


Caterpillars, Mantis, Bees, and other Living Science Kits:
To all schools, district offices, libraries, and other facilities under closure:
Your orders will be pulled and placed on hold pending further developments across provinces and in Canada. To be clear: we are not going to be shipping any orders to a closed facility. We are closely monitoring closures across our nation. Each active invoice will be assessed on a case basis to ensure that no caterpillars are at risk.
Hopefully this will provide us all with a slight reprieve as school boards and offices establish a formal protocol for the remainder of the year. We want you to know that you do not need to worry about the caterpillars in these trying times: the most important thing is to ensure the immediate health and safety of your loved ones, and find some stability for these coming months.
We ask that if you are unsure about future school closures, that you hold off on cancellations until you are certain. 

In the event of cancellation of a project, whether now or later, all invoices that are prepaid will carry a credit forward into the 2020/2021 season or until the soonest possible time that we can fulfill that order for you.


To those who have privately run projects not subject to facility closure:
Currently, we are not placing holds on kits delivered to private residences. If you need to cancel your order, please contact us immediately.
Orders that have not been prepaid may be cancelled directly if you are not able to receive your shipment.
All invoices that are prepaid will carry a credit forward into the 2020/2021 season or until the soonest possible time that we can fulfill that order for you.


Retail Stores:
Retailers, we know this is going to be as difficult on you as it has been for us. We will be in touch with you on a case-by-case basis to establish a plan of action and support for you and your business’s needs. Do not lose hope. 


Please know that we would not do this if we had any other solution to stay operational: kit sales cover laboratory work that has been underway for months, and is potentially our only option to stay open and continue to provide services in years to come. 
As a small, family-run office and laboratory that relies on the education system, we are also extending a plea for support if you are able. We are currently planning to continue shipping caterpillar kits to homeschool or at home customers and are proceeding with caterpillar breeding (with extreme safety and sanitation measures in place) in order to do so. 
We are also hoping we might be able to find placement on school board resource lists for teachers or parents to use from home, so if you can amplify our signal, please help.  Our children across the nation will need positive projects and constructive engagements for the next few months. We sincerely hope we can help you meet that need in the short term, while ensuring a future for the caterpillar projects and our beloved laboratory.

For further inquiry, cancellations, orders, and information, please give us a call at 780-462-1839 or reach out to us via email. We are responding as quickly as we can under the circumstances.

Stay healthy, wash your hands, 
And may the pitter patter of tiny feet continue to bring joy even in the hardest times.


Gloria, Corrianne and Camilla

Your BWNW Team